Refund policy
1. Shipping Policy
- Orders are dispatched within 2 business days after placing the order.
- Delivery generally takes 7–10 business days depending on location.
- Operations run on all business days except Sundays and national holidays.
- If there is any issue with delivery or the product during shipping, customers can email support and they will respond within 24 hours.
Support email:
tulajourney@gmail.com
2. Returns & Exchange Policy
Returns or exchanges are not automatic and are allowed only under specific conditions.
Eligible situations include:
- Product arrived damaged
- Product defective on arrival
- Product shows unexpected wear or issues on delivery
Process:
- Customers must email the team to initiate a return/exchange request.
- The product is inspected before approval.
- Exchanges are subject to the company’s verification and approval.
3. Refund Policy
- Refunds are generally handled after inspection of the returned item.
- In many cases, the company may provide exchange instead of refund, depending on the issue.
- Customers should allow 7–12 days for the exchange process to be initiated after the request.
4. Customer Support / Contact
For any issue related to:
- delivery
- damaged product
- exchange requests
Customers can contact:
📧 tulajourney@gmail.com
5. Privacy & Data Protection
The website states that:
- Personal information submitted on the site is protected and handled under their privacy policy.
- Payment and order details may be recorded to confirm transactions and manage orders.