Shipping policy

Orders placed on the Tula Journey website are typically processed within 2–3 business days after confirmation. Orders are generally not processed or dispatched on weekends or national holidays.

Once the order has been shipped, delivery timelines depend on the customer’s location and the courier service handling the shipment. Most deliveries within India are completed within a few business days, although timelines may vary depending on the region.

Shipping charges, if applicable, are calculated at checkout based on the delivery location and order details.

Customers may occasionally experience delays due to high order volumes, public holidays, or logistics disruptions. In such cases, the brand aims to keep customers informed about the status of their orders.

If a customer faces any issue with shipping, delivery delays, or damaged packaging, they are encouraged to contact the Tula Journey support team for assistance.